Service Ops Management Essay Example | Topics and Well Written Essays - 2500 words

Service Ops Management - Essay Example According to industry sales data, compiled by the International Sleep Products Association (ISPA), a bedding industry trade group, approximately 700 manufacturers of mattresses and box springs make up the domestic conventional bedding industry. They generate wholesale revenues estimated at approximately $4.7 billion during calendar year, 2002. The market for conventional bedding represents more than 85% of the entire bedding market in North America. Approximately two-thirds of conventional bedding is sold through furniture stores and specialty sleep shops. Most of the remaining conventional bedding is sold through department stores, mass merchandisers, and membership clubs. Sealy has the largest market share and greatest consumer awareness of any bedding brand in North America. It is believed to be the largest manufacturer of bedding in the world. Sealy employs more than 6000 individuals, has 34 plants, and sells its products in over 7,000 retail outlets in the United States, including furniture stores, leading department stores, sleep shops, and mass merchandisers. Sealy is also a leading supplier to the hospitality industry. Sealy Asia Limited is the regional office of Sealy Corporation, a bed sets manufacturer established in Hong Kong in 2001. It is one of the major mattress manufacturers in the world, and it would like to explore the Asian market in the forthcoming years. Sealy’s vision is to be first, best, most and continuously the most improved player in the Hong Kong market. In sum, we want to have our customers view Sealy as first in product quality and service, as best at meeting their needs, and as the resource that offers the most in every facet of our business relationship. We have a healthy dose of self-criticism, so we are driven by an honest and a critical self-assessment in our quest for improvement in all aspects of